# BTBP

> BTBP is a tech support and customer service BPO purpose-built for technology brands going global. With Philippines and Georgia delivery hubs, we provide 7×24 multilingual technical troubleshooting and omnichannel support — 1000+ seats, 300 cross-border agents, 20+ languages, typically live in 1–2 weeks.

Site: https://www.btbpbpo.com/
Contact: John@btbpbpo.com | Jack@btbpbpo.com

## Core service

- Tech Support & Customer Service BPO for Tech Brands Going Global: BTBP provides overseas tech support and multilingual customer service BPO for technology brands going global: 7×24 troubleshooting, omnichannel CX, Philippines + Georgia delivery hubs, 1000+ seats and 300 dedicated cross-border agents.

### Technical Troubleshooting
Remote diagnosis and resolution for complex hardware, software and connectivity issues.

### Multilingual Customer Service
20+ languages covering phone, chat, email and social for global buyers.

### Omnichannel CX
Unified standards across phone, ticket, live chat, IM and messaging apps.

### End-to-end BPO Delivery
Recruitment, training, operations, QA and analytics as one integrated delivery model.

## FAQ

### What does BTBP do?
BTBP provides one-stop multilingual customer service and technical support outsourcing for brands going global and cross-border e-commerce sellers, covering recruitment, training, troubleshooting, QA and delivery operations.

### How long does it take to go live?
A standardized deployment process plus integration tooling typically takes you from environment readiness to go-live in 1–2 weeks, so you can see early measurable wins.

### Which languages and regions do you cover?
We deliver omnichannel support in 20+ languages including English, German, French, Spanish, Portuguese, Japanese, Turkish and more, serving North America, Europe, APAC and other major markets.

### Where are your delivery centers?
We operate our own customer service centers in the Philippines (Baguio) and Georgia (Tbilisi), with localized leadership and scalable seat capacity.

### What channels do you support?
Phone, ticketing, live chat, IM, email, social media and messaging apps are wired into the same response standards so customers get a consistent experience across entry points.

### Can KPIs be customized?
Yes. We tailor answer rate, first response time, resolution rate, CSAT and other KPIs to brand goals, with transparent reporting and regular reviews.

### What product categories do you serve?
We support robots, AI hardware, DIY tools, smart mobility, security, new energy, appliances, fitness tech, smart display, furniture and other new-tech categories going global.

### How do you handle complex technical issues?
We run tech-support-led operations beyond ticket handling: remote diagnosis, escalation SOPs and knowledge feedback loops so issues are resolved rather than just answered.

## Main pages

- Home: https://www.btbpbpo.com/
- Services: https://www.btbpbpo.com/serve
- About: https://www.btbpbpo.com/about
- Partner vendors: https://www.btbpbpo.com/tool
- Consult / customization: https://www.btbpbpo.com/schemeCustomization

## Industry solutions

- https://www.btbpbpo.com/furniture-industry-solutions
- https://www.btbpbpo.com/e-bike-industry-solutions
- https://www.btbpbpo.com/solutions/robot/vacuum
- https://www.btbpbpo.com/solutions/new-energy/solar-storage
- https://www.btbpbpo.com/solutions/new-energy/home-storage
- https://www.btbpbpo.com/solutions/new-energy/portable
- https://www.btbpbpo.com/solutions/new-energy/charging-pile
- https://www.btbpbpo.com/solutions/new-energy/pool-cleaner
- https://www.btbpbpo.com/solutions/robot/pool-cleaner
- https://www.btbpbpo.com/solutions/robot/mower
- https://www.btbpbpo.com/solutions/robot/embodied
- https://www.btbpbpo.com/solutions/robot/commercial
- https://www.btbpbpo.com/solutions/ai-hardware/recorder
- https://www.btbpbpo.com/solutions/ai-hardware/ai-glasses
- https://www.btbpbpo.com/solutions/ai-hardware/wearable
- https://www.btbpbpo.com/solutions/diy-tools/3d-printer
- https://www.btbpbpo.com/solutions/diy-tools/laser
- https://www.btbpbpo.com/solutions/diy-tools/cnc
- https://www.btbpbpo.com/solutions/mobility/scooter
- https://www.btbpbpo.com/solutions/mobility/elderly
- https://www.btbpbpo.com/solutions/security/ipc
- https://www.btbpbpo.com/solutions/security/bird-feeder
- https://www.btbpbpo.com/solutions/security/hunting-camera
- https://www.btbpbpo.com/solutions/appliances/water-purifier
- https://www.btbpbpo.com/solutions/appliances/ice-maker
- https://www.btbpbpo.com/solutions/fitness/speediance
- https://www.btbpbpo.com/solutions/pet/smart-life
- https://www.btbpbpo.com/solutions/furniture/lift-desk
- https://www.btbpbpo.com/solutions/display/outdoor
- https://www.btbpbpo.com/solutions/display/portable-screen

## Optional files

- Sitemap: https://www.btbpbpo.com/sitemap.xml
- Robots: https://www.btbpbpo.com/robots.txt